Minesa’s PQRSS management system is a tool of control and continuous improvement for all processes and corporate actions in relation with the community of its area of influence.
Every member of the Soto Norte community has the right to file their petitions, complaints, requests and suggestions to Minesa. In order to do that, it is necessary to remember the following:
The PQRSS system includes several tools to facilitate the interaction between the community and the company:
PQRSS mailboxes are located at Mi Punto (downtown California, El Santuario Hotel), La Higuera campsite and in the townhalls of California, Suratá and Matanza municipalities.
PQRSS applications are available at Mi Punto, La Higuera campsite and the townhalls of California, Suratá and Matanza municipalities. They should be filled (clearly specifying the type of request) and deposited in the PQRSS mailboxes.
Electronic mail: firstname.lastname@example.org
Members of the Soto Norte community can also file PQRSS via these telephone numbers (6971220 / 6971200) or sending a letter to Minesa’s main offices:
Every filed PQRSS is handled internally and Minesa will answer within the following terms depending on the type of request.
From the moment the PQRSS enters to our management system, please allow:
Through the PQRSS management system, we strengthen our mechanisms of interaction with the community and we identify opportunities for improvement which allow us to build an environment of harmony and reciprocity.